Terms & Conditions

Returns Policy

 

There are a few Terms and Conditions relating to our Returns process.

 

We want to make the process as simple and easy as possible for our customers whilst safeguarding the service we provide.

 

If your items are unwanted, you must notify us of your intention to return within 14 days from receipt of your goods.

If your goods are faulty or damaged you have 30 days to notify us from receipt of your goods.

Original packaging must be retained and you should ensure that the goods are returned to us packaged to the same standard as they were sold

 

For unwanted items: Whilst we appreciate that you will want to inspect/try the goods they must be returned to us in an ‘as new’ condition. We reserve the right to charge a re-stocking fee should goods be returned with any damage, cosmetic or otherwise, this will be deducted from your refund. In cases of extreme damage your return may be refused.

 

Please note the following exclusions, (unless faulty or damaged) these items cannot be returned under our policy:

Special order/Bespoke items that have been ordered in specifically for you or modified to your personal requirements.

Opened/used mouthpieces or reeds.

Opened string packets.

 

Some of our brands come with a warranty, in which you can deal with the manufacturer directly if you are outside of our 30 day policy.